Frequently Asked Questions
Answers to common questions about SlasPay, identity verification, security and your account.
General
What is SlasPay?
SlasPay is the payments layer of the Slas platform, built by Slas Technologies. It is available to businesses by agreement. Payments made through SlasPay are processed by licensed payment providers: Paystack in Nigeria, and Stripe in Canada and internationally.
Does SlasPay hold my money?
No. SlasPay does not hold customer funds. Payments are processed and settled by licensed payment providers, not by SlasPay.
Is SlasPay a bank?
No. SlasPay is a technology service, not a bank or deposit-taking institution. It does not hold customer funds or offer money transfers. Payments are processed by licensed payment providers.
Can I send money abroad or exchange currency with SlasPay?
No. SlasPay does not currently offer international money transfers, remittances or currency exchange.
Does SlasPay offer cryptocurrency or digital assets?
No. SlasPay does not offer cryptocurrency or other digital-asset services.
Where does SlasPay operate?
Slas Technologies operates in Nigeria (Slas Technologies Limited) and Canada (Slas Technologies Inc.). Customers in Nigeria are invoiced in naira.
Is SlasPay connected to SlasProp?
SlasPay is the payments layer for Slas products, including SlasProp, the Slas property platform. SlasPay does not provide escrow.
What is SFXIM?
SFXIM (SlasFX Infrastructure Module) is a separate Slas product for banks and bureau de change operators: an operational and compliance layer for the Central Bank of Nigeria's retail foreign-exchange allocation regime. It is not an exchange or trading venue and is not available to individuals. SFXIM is pre-pilot; a pilot depends on signed bank and bureau de change agreements and engagement with the Central Bank of Nigeria.
Identity Verification
Why am I asked to verify my identity?
Identity verification protects your account and helps prevent fraud and money laundering. We ask for a government-issued ID; the documents we accept are listed on the verification screens in your account.
Security
How is my data protected?
Connections to SlasPay are encrypted with TLS, and data is encrypted at rest. Passwords are stored only as one-way hashes, and sign-in sessions use httpOnly cookies that scripts on the page cannot read. Personal data is handled as described in our Privacy Policy.
What should I do if I notice suspicious activity on my account?
Change your password straight away, then contact us at security@slastech.com or +234 806 050 0134. Never share your password or one-time codes with anyone, including Slas staff.
How do I report a security vulnerability?
Email security@slastech.com with the details. Please do not disclose the issue publicly until we have had a chance to fix it.
Accounts
How do I create a SlasPay account?
Select Get Started, enter your details and create a password.
I cannot sign in or I have forgotten my password. What should I do?
Contact support@slastech.com from the email address registered to your account, and we will help you regain access.
Can I use SlasPay for my business?
Yes. SlasPay is available to businesses by agreement. Contact sales@slastech.com to discuss your requirements.
How do I close my account?
Email support@slastech.com from the address registered to your account and we will close it. We keep certain records for as long as the law requires, as set out in our Privacy Policy.
Still have questions?
Get in touch and we will help with anything not covered here.